At Duo Store, we aim to provide a smooth and efficient shipping and delivery experience. Please read the details of our policy to understand how we handle orders, shipping timelines, and delivery. 1. Shipping Locations We currently deliver to [list countries/regions you ship to]. If your location is not listed, please contact our support team for assistance. 2. Shipping Charges Standard Shipping: [Insert Cost or “Free” if applicable] Express Shipping: [Insert Cost] Shipping charges, if any, will be displayed during checkout based on your location and chosen shipping method. 3. Order Processing Time Orders are processed within [Insert Timeframe, e.g., "1-2 business days"] after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. 4. Estimated Delivery Time Standard Shipping: [Insert Timeframe, e.g., "3-7 business days"] Express Shipping: [Insert Timeframe, e.g., "1-3 business days"] Delivery times may vary based on the shipping destination and unforeseen circumstances such as weather conditions or carrier delays. 5. Tracking Your Order Once your order is shipped, a tracking number will be provided via email or SMS. You can use this tracking number to monitor your shipment's progress. 6. Delivery Terms Please ensure that the delivery address provided is accurate and complete. Duo Store will not be responsible for delays or non-delivery due to incorrect or incomplete addresses. A signature may be required upon delivery for certain orders. 7. Undeliverable Packages If a package is returned to us due to an incorrect address, unavailability, or refusal to accept delivery: We will contact you to confirm the delivery details and attempt redelivery. Additional shipping fees may apply for reshipment. 8. Shipping Restrictions Certain items may have restrictions based on shipping regulations (e.g., hazardous materials or prohibited goods). Duo Store reserves the right to cancel orders containing restricted items and will notify you if such a situation arises. 9. Lost or Damaged Shipments If your order is lost or arrives damaged, please contact our support team within [Insert Timeframe, e.g., "48 hours of delivery"]. We will work with the carrier to resolve the issue and provide a replacement or refund where applicable. 10. International Shipping Customs, duties, and taxes for international orders are the responsibility of the customer. Delivery times for international orders may be longer due to customs clearance processes.